TERMS AND CONDITIONS OF SALE
Version in effect as of 5 June 2026
In accordance with Articles L.221-5 et seq. of the French Consumer Code, Order No. 2026-2 of 5 January 2026, and Articles L.441-1 et seq. of the French Commercial Code
Seller identification
Company name: FAVAUNE
Legal form: Single-shareholder simplified joint-stock company (SASU)
Share capital: €1,000
Registered office: 6 rue d'Armaillé, 75017 Paris — France
Main establishment: 2A rue du Doubs, 67100 Strasbourg
Company register: 992 218 107 R.C.S. Paris
Intra-Community VAT number: FR07992218107
Legal representative: Mr. Sébastien Schwaab, Chairman
Email: info@favaune.com
Phone: +33 1 89 31 63 88
Website: https://favaune.com
Article 1 — Purpose and scope
These Terms and Conditions of Sale (hereinafter "the Terms") govern all sales concluded by FAVAUNE (hereinafter "the Seller") with any private (B2C) or professional (B2B) customer (hereinafter "the Customer"), in France, Europe, and internationally, whether the sale is concluded online via the favaune.com website, by email, by phone, or via a signed quotation.
Any order placed with the Seller implies full and unreserved acceptance of these Terms and Conditions of Sale, which prevail over any other document originating from the Customer, in particular their general purchasing conditions, unless expressly agreed in writing by the Seller.
The Seller reserves the right to modify these Terms and Conditions of Sale at any time. The applicable version is the one in effect on the day the order is validated. The Terms and Conditions of Sale are permanently accessible on the favaune.com website.
Note: certain provisions of these Terms and Conditions of Sale apply differently depending on whether the Customer is a consumer (B2C) or a professional (B2B). These distinctions are expressly stated in each relevant article.
Article 2 — Products
FAVAUNE offers for sale fragrance diffusers, odour-neutralising solutions, home fragrances, and other home care and fragrance products, hereinafter referred to as "the Products".
The Products are cosmetic and/or home care products within the meaning of Regulation (EC) No. 1223/2009 of the European Parliament and of the Council of 30 November 2009. FAVAUNE undertakes to ensure that the Products sold comply with this regulation and with all applicable safety regulations.
The essential characteristics of the Products are described on the website, in quotes, or catalogues with the greatest possible accuracy. Minor differences related to artisanal manufacturing, formulation, or packaging may exist without incurring the Seller's liability, provided they do not affect the conformity of the Product.
Photographs, texts, and illustrations are provided for guidance only and do not constitute contractual documents.
Article 3 — Product availability
Products are offered subject to availability. FAVAUNE undertakes to display Product availability on its website in real time as far as possible.
In the event of temporary or permanent unavailability of a Product after order validation, FAVAUNE will inform the Customer as soon as possible and no later than 30 days after the order.
The Customer may then choose to: obtain a replacement product of equivalent quality and price, or obtain a full refund of the amounts paid within 14 calendar days of notification of unavailability.
Article 4 — Orders
4.1 Online ordering process
For online sales via favaune.com, the Customer places an order following this process: selection of Products → addition to cart → entry of delivery and billing information → choice of payment method → review of the order summary → acceptance of these Terms and Conditions of Sale → validation and payment.
In accordance with Article 1127-2 of the French Civil Code, order validation constitutes an electronic signature having the same value as a handwritten signature. The order only becomes final upon written confirmation by the Seller and receipt of payment.
4.2 Order confirmation
A confirmation email summarising the order (Products, price, delivery time, right of withdrawal and its terms) will be sent to the Customer as soon as possible following validation.
4.3 Order refusal
FAVAUNE reserves the right to refuse or cancel any order in the event of an unresolved prior payment dispute, suspected fraud, an abnormal order, an obvious pricing error on the website, or proven bad faith on the part of the Customer.
Article 5 — Price
Product prices are expressed in euros (€), inclusive of all taxes (VAT included) for consumer customers, or exclusive of tax for professional customers subject to VAT, depending on the customer account settings.
The applicable prices are those in effect at the time the order is validated. The Seller reserves the right to change its prices at any time, without notice, such change having no effect on orders already confirmed.
The prices displayed do not include delivery costs, which are shown separately and clearly before order validation, in accordance with Article L.221-5 of the French Consumer Code.
For sales to countries outside the European Union, the Customer is solely responsible for any customs duties, taxes, and import fees that may apply.
Article 6 — Payment
6.1 Means of payment
Payment can be made by credit card (Visa, Mastercard, American Express) via the secure provider Stripe Inc., PCI-DSS Level 1 certified. Payment by bank transfer is also accepted for professional customers, upon quotation.
FAVAUNE does not store any banking data. Transactions are fully secured and processed by Stripe Inc.
6.2 Due date
Payment is due in full upon ordering, unless special payment terms are granted in writing by the Seller to professional customers.
6.3 Late or non-payment — B2B
In the event of late payment by a professional customer, penalties equal to three times the statutory interest rate in effect will automatically apply, without prior notice, in accordance with Article L.441-10 of the French Commercial Code. A flat-rate collection fee of €40 will also be payable as of right.
6.4 Retention of title
The Seller retains ownership of the delivered Products until full payment of the price, including any related charges. The Customer nevertheless bears the risk of loss or damage to the Products from the time of delivery.
Article 7 — Delivery
7.1 Methods and areas
Deliveries are handled by FedEx, Mondial Relay, or Geodis (pallets). Deliveries are made within mainland France, the European Union, and internationally, subject to feasibility.
7.2 Costs and timeframes
Delivery costs are calculated based on weight, volume, and destination and are indicated to the Customer before order validation. The delivery times indicated are for information purposes only. Any delay will not give rise to a right to cancel the order or to damages, except in the case of an excessive delay.
For consumer customers, in the event the agreed delivery time is exceeded by more than 7 calendar days, the Customer may give the Seller formal notice by email or registered letter. If delivery is not made within a reasonable additional period, the Customer may terminate the contract in accordance with Article L.216-2 of the French Consumer Code and obtain a full refund within 14 days.
7.3 Transfer of risk
In accordance with Article L.221-15 of the French Consumer Code, for sales to consumers, the transfer of risk occurs upon actual receipt of the Product by the Customer.
For sales to professionals, the transfer of risk occurs upon handover of the parcel to the carrier, with the Customer thereafter assuming the risks related to transport.
Article 8 — Receipt of products
The Customer must check the condition of the parcel and Products upon receipt. Any anomaly (damage, missing product, damaged packaging) must be:
– Reported to the carrier on the delivery note at the time of handover
– Confirmed to the Seller by email at info@favaune.com within 48 hours of receipt, accompanied by photographs
In the absence of written objection within this period, the Products are deemed to conform to the order and free from any apparent defect.
Article 9 — Right of withdrawal (consumer clients only)
This article applies exclusively to consumer clients within the meaning of the preliminary article of the French Consumer Code. It does not apply to professional clients.
9.1 Timeframe and procedures
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the consumer Customer has a period of 14 calendar days from the day after receipt of the Product to exercise their right of withdrawal, without having to justify their decision or incur any penalties.
9.2 Exercising the right of withdrawal — mandatory online facility
In accordance with Order No. 2026-2 of 5 January 2026 and amended Article L.221-21 of the French Consumer Code, FAVAUNE provides consumers with a dedicated, free technical facility, directly accessible on the favaune.com website, allowing the right of withdrawal to be exercised online.
The Customer may exercise their right of withdrawal by one of the following means:
– Via the online withdrawal form accessible in the customer account area at favaune.com ("My orders" section → "Withdraw")
– Via the standard withdrawal form set out in Appendix 1 of these Terms and Conditions of Sale, to be sent by email to info@favaune.com or by registered post to FAVAUNE — 6 rue d'Armaillé, 75017 Paris
FAVAUNE will send the Customer, without undue delay, an acknowledgement of receipt of the withdrawal notice on a durable medium (email), specifying the date and time it was sent, in accordance with Article D.221-5 of the French Consumer Code.
9.3 Return of products
Following the exercise of the right of withdrawal, the Customer shall return the Products to FAVAUNE (2A rue du Doubs, 67100 Strasbourg) within 14 calendar days of notifying their decision. Return costs are borne by the Customer.
Products must be returned in their original condition, unopened, unused, complete, and in their original packaging. The Customer may be held liable in the event of depreciation of the Products resulting from handling other than that necessary to establish their nature, characteristics, and proper functioning.
9.4 Refund
FAVAUNE will refund the full amount paid, including the initial delivery costs (excluding any additional costs arising from the Customer's choice of a delivery method more expensive than the standard delivery offered), within a maximum of 14 calendar days from receipt of the withdrawal decision.
FAVAUNE may defer the refund until the Products have been recovered or until the Customer provides proof of shipment, whichever occurs first. The refund will be made using the same payment method used for the order, unless the Customer expressly agrees to a different method.
9.5 Exceptions to the right of withdrawal
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to:
– Products unsealed after delivery that cannot be returned for hygiene or health protection reasons
– Products made to the Customer's specifications or clearly personalised
– Products that have deteriorated or been opened after delivery
Article 10 — Legal guarantees
10.1 Legal guarantee of conformity
In accordance with Articles L.217-1 et seq. of the French Consumer Code, FAVAUNE is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
The statutory guarantee of conformity applies for 2 years from delivery of the Product for any new goods. During this period, the consumer may choose between repair and replacement of the goods; failing that, they may obtain a price reduction or termination of the contract, subject to legal conditions.
Important clarification regarding the nature of FAVAUNE Products: fragrance diffusers, home fragrances, and odour-neutralising solutions are consumable products whose gradual depletion results from normal use. The statutory guarantee of conformity covers defects existing at the time of delivery (leakage, formulation defect, damaged packaging affecting the product), but does not cover:
– Depletion resulting from normal use of the product (gradual emptying of a bottle, consumption of the product)
– Degradation or alteration resulting from improper storage by the Customer (exposure to heat, direct light, humidity)
– Personal reactions (olfactory, skin, or allergic) to a fragrance or component, provided the composition complies with the contract and Regulation (EC) No. 1223/2009
– Alteration of the Products after opening, handling, or mixing by the Customer
Presumption of defect: during the first 30 days following delivery, any lack of conformity is presumed to have existed at the time of sale — it is up to FAVAUNE to prove otherwise. Beyond 30 days and up to 2 years, the consumer must provide proof that the defect existed prior to delivery.
For second-hand Products, the presumption period is reduced to 1 year.
10.2 Warranty against hidden defects
In accordance with Articles 1641 et seq. of the French Civil Code, FAVAUNE is liable for hidden defects that render the Product unfit for its intended use, or that so diminish this use that the Customer would not have acquired it, or would have paid a lower price for it, had they been aware of them.
This action must be brought within 2 years of discovery of the defect.
10.3 Warranty exclusions
All warranties are excluded in the event of misuse, improper storage (excessive heat, direct light, humidity), use not in accordance with the manufacturer's instructions, or modification, mixing, or dilution of the Product by the Customer.
10.4 Implementation of the warranty
To make a warranty claim, the Customer must contact FAVAUNE by email at info@favaune.com describing the defect found and attaching photographs. FAVAUNE will offer, as appropriate, replacement or refund of the non-conforming Product.
Article 11 — Regulatory compliance of products
FAVAUNE Products are formulated and marketed in accordance with Regulation (EC) No. 1223/2009 on cosmetic products and applicable home care product regulations.
Safety data sheets (SDS) and information on Product composition are available on request at info@favaune.com.
The professional Customer is solely responsible for compliance with applicable regulations in their country of sale or use of the Products.
FAVAUNE disclaims all liability in the event of use of the Products outside their intended purpose or in the event of mixing with other substances without the Seller's prior consent.
Article 12 — Liability
FAVAUNE cannot be held liable for indirect, intangible, or consequential damages related to the sale, such as loss of revenue, loss of data, non-material harm, or damage to reputation.
The Customer is solely responsible for the proper use, storage, and compatibility of the Products with their facilities and uses.
In any event, the Seller's total liability, regardless of cause, is limited to the total amount paid by the Customer for the order in question.
These limitations of liability do not apply in the event of bodily injury caused to the consumer, or in the event of fraud or gross negligence on the part of the Seller, in accordance with the mandatory rules of consumer law.
Article 13 — Force majeure
FAVAUNE cannot be held liable for any failure to perform or delay in performing its obligations resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code: natural disasters, war, strikes, epidemics, transport breakdowns, fire, supply disruptions, cyberattacks, government decisions, etc.
FAVAUNE will inform the Customer as soon as possible and will endeavour to find an alternative solution. If the force majeure event continues for more than 30 days, either party may terminate the contract as of right, without compensation.
Article 14 — Intellectual property
All elements of the favaune.com website, logos, trademarks, texts, images, formulations, compositions, designs, and know-how of FAVAUNE remain its exclusive property, protected by the French Intellectual Property Code.
Any unauthorised reproduction, distribution, modification, or use, in whole or in part, is strictly prohibited and constitutes an act of infringement punishable under Articles L.335-2 et seq. of the French Intellectual Property Code.
Article 15 — Personal data
FAVAUNE collects and processes its Customers' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and amended Law No. 78-17 of 6 January 1978.
The data is used for order processing, customer relationship management, sending marketing communications (with consent), and compliance with legal obligations.
The Customer has the right to access, rectify, object to, and delete their personal data, upon simple request to info@favaune.com.
For information on how your data is processed, please refer to our Privacy Policy available at favaune.com.
Article 16 — Mediation and dispute resolution
16.1 Complaints
In the event of a complaint, the Customer is invited to contact FAVAUNE first by email at info@favaune.com or by post at FAVAUNE — 6 rue d'Armaillé, 75017 Paris. FAVAUNE undertakes to respond within 15 business days.
16.2 Consumer mediation — consumer clients
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, in the event of a dispute not resolved amicably, the consumer Customer may use a consumer mediator free of charge. FAVAUNE is a member of the following mediation service: (CM2C) the Consumer Mediation Centre of Court-Approved Conciliators, address: 49 Rue de Ponthieu, 75008 Paris.
The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr
16.3 Jurisdiction
These Terms and Conditions of Sale are governed by French law.
For disputes with consumer customers: the Customer may bring the matter, at their choice, before one of the courts having jurisdiction under the French Code of Civil Procedure, in particular the court of their place of residence. The jurisdiction clause shall not have the effect of depriving the consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence.
For disputes between professionals: the courts within the jurisdiction of the Paris Court of Appeal shall have sole jurisdiction, including in the event of multiple defendants or third-party proceedings, unless otherwise required by mandatory legal provisions.
Article 17 — Business confidentiality (B2B)
In its dealings with professional clients, FAVAUNE undertakes to preserve the confidentiality of any information transmitted (formulations, negotiated prices, volumes, commercial data). This information may not be disclosed to third parties without the Customer's prior written consent.
Article 18 — Partial invalidity
If one or more provisions of these Terms and Conditions of Sale are declared null or unenforceable pursuant to a law, regulation, or court decision, the other provisions shall remain in full force and effect.
Article 19 — Acceptance of the Terms and Conditions of Sale
The Customer declares that they have read these Terms and Conditions of Sale and have accepted them prior to placing any order, whether the order is placed online (checkbox during the order process) or by any other means.
For online orders, ticking the box "I have read and accept the Terms and Conditions of Sale" constitutes proof of acceptance of the Terms, in accordance with case law of the French Court of Cassation.
APPENDIX 1 — STANDARD WITHDRAWAL FORM
(In accordance with Annex A of Order No. 2016-301 transposing Directive 2011/83/EU — to be completed and returned only if you wish to withdraw from your order)
For the attention of:
FAVAUNE — 6 rue d'Armaillé, 75017 Paris
Email: info@favaune.com
I/We (*) hereby give notice (*) of my/our (*) withdrawal from the contract for the sale of the goods below:
Ordered on (*) / received on (*): ___________________________________
Order number: ___________________________________
Name(s) of consumer(s): ___________________________________
Address(es) of consumer(s): ___________________________________
Signature of consumer(s) (only in the case of notification on paper):
Date: ___________________________________
(*) Delete as appropriate.
